Call Center Assistant, ERSC

This role serves as the primary contact for employees, retirees, and their families regarding human resources, benefits, payroll, and retirement inquiries. The incumbent provides technical support, resolves complex transaction issues, and maintains accurate employee records while handling a high volume of phone calls, emails, and walk-in traffic. The position requires strong customer service skills, proficiency in HRIS software, and the ability to navigate MCPS policies and negotiated contracts.