Call Center Associate Eligibility Specialist

The Call Center Associate Eligibility Specialist assists individuals and families in accessing public assistance programs such as Medicaid and SNAP by answering inquiries, reviewing case statuses, and guiding customers through application processes. This role requires managing high-volume inbound calls with empathy and professionalism while accurately documenting interactions and coordinating next steps. The position is primarily desk-based and involves working remotely four days a week with occasional on-site requirements for meetings and training.