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Call Center Customer Service Representative at AT&T - ApplyBlast

Call Center Customer Service Representative

AT&T

3 days ago

3.4 on Glassdoor

Charlotte, North Carolina, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Call Center Customer Service Representative at AT&T serves as the voice of the company, supporting business customers with billing, service changes, troubleshooting, and technical support for AT&T products and services. The role involves resolving customer issues, explaining rate plans and features, and collaborating with internal teams and third-party vendors to ensure excellent customer experiences. This position requires strong problem-solving and communication skills to drive customer satisfaction and retention.

Responsibilities

Support business customers with billing, service changes, and technical support
Troubleshoot and resolve customer-impacting voice and data issues
Sell products and services while making personalized recommendations

Skills

About AT&T

att.com

Headquarters

Dallas, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

AT&T is a leading telecommunications provider offering wireless service and home internet (AT&T Fiber). The site features promotions on smartphones and unlimited data plans, with 24/7 support and tools to pay bills and manage accounts online.