Call Center Lead
Renuity Home(1 month ago)
About this role
The Call Center Lead at Closet America is responsible for managing and coaching a team of inbound/outbound call center representatives to set qualified appointments that enhance the sales pipeline. This role includes overseeing daily call volume, training new team members, optimizing campaign performance, and maintaining metrics using the Five9 system. The ideal candidate will have at least two years of call center experience with supervisory responsibilities, strong leadership skills, and the ability to foster a collaborative team environment.
Required Skills
- Call Center Leadership
- Team Coaching
- Lead Monitoring
- Campaign Performance
- Team Training
- Customer Communication
- Performance Metrics
- Appointment Goals
- Team Culture
- Call Center Experience
+10 more
About Renuity Home
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