Call Center Manager - Bilingual Spanish/English preferred

Planned Parenthood Los Angeles(25 days ago)

Baltimore, MDOnsiteFull TimeManager$71,977 - $96,429 (estimated)Customer Service

About this role

The Call Center Manager at Planned Parenthood of Maryland oversees daily call center operations to ensure a standardized, high-quality telephone experience for patients. This role manages a team that supports scheduling, insurance verification, and information sharing for reproductive health services. The position also focuses on maintaining compliance with organizational policies and regulations while supporting overall clinic productivity and patient access. The manager plays a key role in fostering a positive, inclusive, and mission-driven workplace culture.

View Original Listing

Required Skills

Call Center Management
Customer Service
Team Leadership
Appointment Scheduling
Insurance Verification
Billing Support
Data Monitoring
Performance Management
Training Development
Public Speaking

+7 more

Qualifications

Bachelor’s Degree
High School Diploma

About Planned Parenthood Los Angeles

plannedparenthood.org

Planned Parenthood Federation of America is a nonprofit organization that provides comprehensive sexual and reproductive health care, education, and advocacy across the United States and globally. Through a nationwide network of health centers and telehealth services it offers birth control, STI testing and treatment, cancer screenings, pregnancy services including abortion care, and sexual health education. The organization also leads public-policy work and community outreach to expand access to care, protect reproductive rights, and provide resources in multiple languages.