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Call Center Manager - Cleveland Area at Window Nation - ApplyBlast

Call Center Manager - Cleveland Area

Window Nation

9 days ago

4.0 on Glassdoor

Cleveland, Ohio, United States

Onsite

Full Time

Manager

0 applicants

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About this role

Window Nation is seeking a Call Center Manager to lead its Highland Hills, OH contact center, overseeing appointment generation, conversion performance, customer experience, and team development across inbound and outbound operations. This hands-on leadership role focuses on developing high-performing agents and implementing initiatives to drive growth and operational excellence. Success in this role is measured by increasing appointment conversion, building a strong team, and delivering an exceptional customer experience.

Responsibilities

Lead daily inbound and outbound call center operations
Drive appointment-setting, conversion, and service-level results
Recruit, coach, develop, and manage call center agents

Skills

About Window Nation

windownation.com

Headquarters

Fulton, Maryland, United States

Company Size

501-1000 employees

Founded

2006

View Profile

Window Nation is a home improvement company that sells and installs replacement windows, doors, siding, and roofing for residential customers. It operates in multiple U.S. markets and focuses on exterior remodeling services.