Call Center Member Advisor

IDIQ is seeking a full-time Call Center Member Advisor to join their onsite team in Tampa, FL, providing exceptional customer service and retention support for identity theft protection and credit monitoring members. The role involves handling account inquiries, billing issues, and cancellation requests while utilizing active listening and de-escalation techniques to maintain member loyalty. This position requires managing high call volumes, navigating internal systems, and maintaining strict confidentiality of sensitive consumer information.