Call Center Member Advisor

The Call Center Member Advisor provides exceptional customer service to members by handling account inquiries, billing issues, and enrollment support with a primary focus on retention. This onsite role in Mount Prospect, IL, involves active listening, de-escalation techniques, and sales skills to help members recognize the value of their membership and maintain their business with IDIQ. The position requires managing a high volume of calls while navigating internal systems and maintaining strict confidentiality of sensitive consumer information.