Call Center Nurse Consultant

The Call Center Nurse Consultant serves as a clinical resource over the phone for patients and community members seeking care, providing nurse triage, prescription refill assistance, and care gap closure. This role involves evaluating patient symptoms to determine the appropriate level of care, coordinating medical appointments, and acting as a liaison between patients and healthcare providers. The position requires managing daily work-queues, documenting all interactions, and ensuring exceptional service through effective communication and clinical judgment.