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Call Center Pharmacy Technician-1 at CVS Health - ApplyBlast

Call Center Pharmacy Technician-1

CVS Health

5 months ago

3.2 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Pharmacy Technician I at Oak Street Health serves as a vital liaison between patients, providers, and pharmacists by managing medication refill requests through inbound and outbound calls. The role involves coordinating with care teams to overcome access barriers, documenting patient information in electronic platforms, and ensuring patients receive timely medication renewals from various pharmacy types. Candidates must maintain licensure and certification while providing compassionate, empathetic service in a remote, distraction-free environment.

Responsibilities

Field inbound calls for medication refill requests and renewals
Make outbound calls to patients and pharmacies to coordinate refills
Document precise patient information into electronic platforms
Coordinate with care teams to overcome barriers preventing refills
Utilize triage nurse line for acute healthcare concerns when needed

Skills

Qualifications

Active Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)High School Diploma or Equivalent

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.