Windows USA
The Call Center QA Manager at Windows Acquisition Holdings Inc. owns the technology, processes, and performance for both internal and outsourced call center teams. This role focuses on optimizing real-time operations, implementing quality assurance programs, and driving continuous improvement to enhance agent performance and customer satisfaction. The position requires strong analytical skills and experience with Five9/Balto technology to manage telephony systems and vendor performance effectively.
Windows USA® manufactures and installs custom vinyl replacement windows and doors. ENERGY STAR certified, made in the USA, backed by 60 years of experience.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Windows USA.
Windows USA didn’t post a salary, so this is our estimate from similar listings.
25% below the average for this role