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Advanced Call Center Technologies, LLC
The Call Center Representative – Agent role involves assisting customers with billing inquiries, payments, fraud alerts, and various service-related issues through inbound calls. This position requires strong communication and problem-solving skills to meet individual service and sales goals while maintaining high quality standards. The representative is expected to multitask, document information accurately, and collaborate effectively with team members to enhance customer satisfaction.
Headquarters
West Chester, Pennsylvania, United States
Company Size
5001-10000 employees
Founded
1997
Advanced Call Center Technologies (ACT) is a 100% employee-owned, AI-powered Total Experience (TX) solutions provider specializing in customer care, technical support, sales, collections, back-office services, and fraud detection. ACT blends AI-driven self-service with skilled human agents to deliver connected experiences across Customer Experience (CX), Employee Experience (EX), User Experience (UX), and Digital Experience (DX) in an omni-channel ecosystem. The company serves clients across industries including automotive, healthcare, retail, telecommunications, and financial services, operating globally for over 25 years.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Advanced Call Center Technologies, LLC.
Advanced Call Center Technologies, LLC didn’t post a salary, so this is our estimate from similar listings.
22% below the average for this role