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Call Center Representative I-(Onsite) at Loyola Medicine - ApplyBlast

Call Center Representative I-(Onsite)

Loyola Medicine

5 months ago

3.1 on Glassdoor

Rensselaer, New York

Onsite

Full Time

Junior

0 applicants

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About this role

As a Call Center Representative, you will serve as the first point of contact for patients, handling high-volume inbound calls to assess urgency, triage issues, and schedule medical appointments. You will coordinate with clinical personnel to optimize patient care, manage patient registration and insurance verification, and maintain accurate records within the organization's electronic medical system. This role offers a structured environment with ample opportunities for career development, advancement, and tuition assistance.

Responsibilities

Answer high-volume inbound patient calls and assess medical urgency.
Schedule and confirm patient appointments with clinical staff.
Verify patient insurance eligibility and process payments.
Maintain accurate patient records in the EMR system.
Support patients with account inquiries and referral authorizations.

Skills

About Loyola Medicine

loyolamedicine.org

Headquarters

Maywood, Illinois, United States

Company Size

5001-10000 employees

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Loyola Medicine is a not-for-profit health system providing comprehensive medical care across its hospitals and outpatient facilities in Illinois, including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. The organization offers urgent and specialty care, telehealth visits, online scheduling, patient portal access (MyChart), and streamlined access to medical records and billing.