Call Center Representative

Latitude Inc(1 month ago)

Rockville, MDOnsiteFull TimeJunior$35,237 - $48,438 (estimated)Customer Service

About this role

The Call Center Representative role is responsible for managing inbound and outbound customer calls in a professional and efficient manner. The position focuses on maintaining a positive customer experience while addressing inquiries related to products, services, or billing. It operates in a fast-paced environment that requires clear communication and accurate documentation of interactions. The representative also supports broader company goals by collaborating with other departments as needed.

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Required Skills

Customer Service
Call Handling
Issue Resolution
Outbound Calling
Product Knowledge
CRM Software
Performance Metrics
Call Scripting
Quality Standards
Team Collaboration

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About Latitude Inc

latitudeinc.net

Latitude, Inc. is a Hanover, Maryland–based staffing and government services firm that provides industry-specific consulting, contract, contract-to-hire, and permanent placement across information technology, bioscience, engineering, accounting & finance, and manufacturing. The company also supports public-sector programs and holds past performance in IT, finance, and engineering contracts. Latitude connects employers and candidates with targeted recruitment, searchable job listings, and resume submission services to fill technical and professional roles.