Call Center Representative

About this role

Responsibilities

• Answer incoming calls from patients and address inquiries
• Schedule and confirm appointments for ophthalmology sub-specialties
• Verify patient information and create medical advisories
• Update electronic health records accurately
• Provide information on healthcare services and insurance coverage
• Handle patient complaints professionally
• Collaborate with medical professionals and internal departments
• Maintain physician schedules for affiliated practices
• Document call interactions in call center software
• Adhere to confidentiality standards and HIPAA regulations
• Participate in ongoing training for medical procedures and software
• Achieve call center performance metrics
• Manage high call volumes and multiple tasks simultaneously
• Process and transfer calls using multi-line phone system