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Call Center Representative at SmithRx - ApplyBlast

Call Center Representative

SmithRx

2 months ago

3.7 on Glassdoor

Plano, Texas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

SmithRx is seeking dedicated call center team members to provide top‑tier service to members, handling inbound and outbound calls, resolving issues, and educating members about pharmacy benefits. The role includes a 9‑week onsite training period in Plano, TX, followed by rotating weekday, weekend, and holiday shifts.

Responsibilities

Answer inbound and outbound calls delivering world-class member experience
Resolve and document member issues and route inquiries to appropriate departments
Educate members on pharmacy benefits and ensure one-call resolution

Skills

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

View Profile

SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.