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Call Center Representative at AdventHealth - ApplyBlast

Call Center Representative

AdventHealth

28 days ago

3.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role involves managing a high volume of inbound calls to assist patients with scheduling appointments, selecting providers, and accessing the patient portal. The position requires maintaining a calm demeanor during stressful interactions while troubleshooting issues and communicating effectively with clinic staff. The ideal candidate will possess strong customer service skills and proficiency with electronic medical records and internet-based applications.

Responsibilities

Handle high volume inbound calls and troubleshoot patient concerns
Schedule new and established patient appointments and manage portal access
Communicate prescription refill requests and messages to clinic staff

Skills

About AdventHealth

adventhealth.com

Headquarters

Altamonte Springs, Florida, United States

Company Size

10001+ employees

Founded

1973

View Profile

The AdventHealth network of health care extends beyond your nearest hospital. From primary care to specialty medical services, we're here to help you feel whole.