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Call Center Representative at Health Care Service Corporation - ApplyBlast

Call Center Representative

Health Care Service Corporation

1 month ago

3.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This position is responsible for handling telephone and written inquiries from members and physicians in a call center environment, ensuring prompt and accurate responses. The role involves conducting research and spending approximately 90% of scheduled time on the phone according to business needs. It requires strong interpersonal, verbal, and written communication skills to evaluate customer situations and make independent decisions.

Responsibilities

Assist members and physicians by responding to telephone and written inquiries
Conduct research to resolve customer situations and make decisions
Perform data entry and typing tasks in a call center environment

Skills

About Health Care Service Corporation

hcsc.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1936

View Profile

Health Care Service Corporation (HCSC) is a mutual legal reserve company and trusted partner in health, offering health insurance plans across Illinois, Montana, New Mexico, Oklahoma, and Texas. With nearly a century of experience, HCSC serves over 27 million people through a portfolio of health benefit solutions designed to deliver access to quality, cost-effective care. The company drives innovations to improve health outcomes and reduce costs for its members, employees, and communities.