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Call Center Representative at Caribou Coffee Operating Company, Inc. - ApplyBlast

Call Center Representative

Caribou Coffee Operating Company, Inc.

10 hours ago

Prior Lake, Minnesota, United States

Onsite

Part Time

Junior

0 applicants

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About this role

The Call Center Representative acts as the primary voice of the enterprise, handling guest inquiries, reservation requests, and providing exceptional service in a fast-paced casino resort environment. This role involves routing calls, managing hotel and event reservations, and utilizing effective sales tactics to upsell hotel and casino offerings. The position requires maintaining accurate records, participating in daily audits, and ensuring a positive guest experience aligned with company values.

Responsibilities

Route incoming and outgoing telephone calls to appropriate departments
Manage room and event reservations across multiple computer systems
Upsell hotel and casino offerings using effective sales techniques

Skills

About Caribou Coffee Operating Company, Inc.

cariboucoffee.com

Headquarters

Minneapolis, Minnesota, United States

Company Size

1001-5000 employees

Founded

1992

View Profile

Caribou Coffee is a premium coffeehouse chain that provides high-quality coffee beverages, teas, and fresh food options. Since its inception, the company has focused on sourcing, roasting, and serving sustainably grown and ethically sourced coffee. With a commitment to quality and community, Caribou Coffee strives to create a welcoming environment for customers while promoting social responsibility through various initiatives. Their menu reflects a blend of classic favorites and seasonal offerings, appealing to a diverse clientele looking for a cozy café experience.