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Call Center Specialist at Monument Health - ApplyBlast

Call Center Specialist

Monument Health

5 months ago

3.1 on Glassdoor

Rapid City, SD

Onsite

Full Time

Junior

0 applicants

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About this role

The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services.

Responsibilities

Answer inbound calls and respond to patient inquiries with professionalism and empathy.
Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
Verify insurance coverage and assist with billing questions.
Provide accurate information about healthcare services, policies, and procedures.
Document all interactions in compliance with HIPAA and organizational standards.

Skills

Qualifications

High School Diploma/GED Equivalent

About Monument Health

monument.health

Headquarters

Rapid City, South Dakota, United States

Company Size

1001-5000 employees

Founded

1973

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Monument Health is an integrated healthcare system in Western South Dakota and Eastern Wyoming. Our hospital serves greater Rapid City & the Black Hills.