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Call Center Specialist at Monument Health - ApplyBlast

Call Center Specialist

Monument Health

5 months ago

3.1 on Glassdoor

Rapid City, SD

Onsite

Full Time

Junior

0 applicants

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About this role

A Call Center Specialist at Monument Health serves as the primary point of contact for patients, families, and providers regarding appointments, insurance, and billing. The role focuses on empathetic communication, efficient issue resolution, and accurate documentation in compliance with HIPAA standards. Employees support both inbound inquiries and outbound call campaigns to ensure high patient satisfaction and operational efficiency.

Responsibilities

Answer inbound patient calls with professionalism and empathy
Schedule and confirm appointments using electronic health record systems
Verify insurance coverage and resolve billing inquiries for patients
De-escalate complex patient issues while adhering to organizational standards
Document all interactions and maintain accurate performance metrics

Skills

Qualifications

High School Diploma or GED

About Monument Health

monument.health

Headquarters

Rapid City, South Dakota, United States

Company Size

1001-5000 employees

Founded

1973

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Monument Health is an integrated healthcare system in Western South Dakota and Eastern Wyoming. Our hospital serves greater Rapid City & the Black Hills.