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Call Center Specialist at DayOne - ApplyBlast

Call Center Specialist

DayOne

4 months ago

4.0 on Glassdoor

Johor

Hybrid

Full Time

Senior

0 applicants

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About this role

DayOne, a global leader in data center operations, is seeking an experienced Call Center Specialist to support its expanding international markets in Asia and Europe. The role involves managing high-volume, multi-channel customer interactions while maintaining service excellence in a 24/7 operational environment. Success in this position requires fluency in Mandarin and Cantonese alongside strong communication and problem-solving abilities to resolve inquiries and uphold service standards.

Responsibilities

Handle multi-channel customer interactions including phone, chat, and email
Resolve customer inquiries accurately and escalate issues when necessary
Maintain confidentiality and integrity in handling sensitive customer information
Uphold service level standards related to response time and satisfaction
Work collaboratively within shift teams to ensure 24/7 coverage

Skills

Qualifications

Minimum 5 years of experience in call center or contact center roleFluency in Mandarin and Cantonese (spoken, written, and reading)

About DayOne

dayonedc.com

Headquarters

Singapore, Central Region, Singapore

Company Size

1001-5000 employees

Founded

2022

View Profile

DayOne is a pioneering data center company that develops and operates sustainable, interconnected digital infrastructure for hyperscale, cloud, and enterprise customers. The company delivers high-performance colocation capacity across Asia-Pacific markets including Singapore, Malaysia, Indonesia, Hong Kong, Japan, and Thailand, as well as Europe with a presence in Finland. DayOne is known for its proprietary SIJORI hub-and-spoke regional model and a strong commitment to sustainability and zero-carbon operations.