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Call Center Specialist at Monument Health - ApplyBlast

Call Center Specialist

Monument Health

7 days ago

3.1 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Call Center Specialist serves as the first point of contact for patients, families, and providers, ensuring accurate information and empathetic communication regarding appointments, insurance, billing, and healthcare services. This role involves scheduling appointments, verifying insurance coverage, and resolving inquiries efficiently while maintaining compliance with HIPAA standards. The position offers performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics.

Responsibilities

Answer inbound calls and respond to patient inquiries with professionalism and empathy
Schedule and confirm patient appointments using electronic health record systems
Verify insurance coverage and assist with billing questions

Skills

About Monument Health

monument.health

Headquarters

Rapid City, South Dakota, United States

Company Size

1001-5000 employees

Founded

1973

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Monument Health is an integrated healthcare system in Western South Dakota and Eastern Wyoming. Our hospital serves greater Rapid City & the Black Hills.