Call Center Supervisor - Amazon
Asurion(17 days ago)
About this role
The Supervisor, Call Center Operations oversees the daily activities of a tech support call center, focusing on managing a team of representatives to ensure excellent customer service and meet sales and performance targets. The role involves coaching, training, performance management, and maintaining knowledge of hardware, operating systems, and products. It requires leadership skills to motivate staff and ensure operational efficiency.
Required Skills
- Customer Service
- Team Management
- Sales Management
- Call Center Software
- Hardware Support
- Operational Analytics
- Performance Coaching
- Communication Skills
- Problem Solving
- Product Knowledge
Qualifications
- Bachelor's Degree
- 1+ Years Management Experience in Call Center
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