Call Center Supervisor (BPO)
TransPerfect(1 month ago)
About this role
A Call Center Supervisor (BPO) at TransPerfect Connect leads a team of interpreter customer service agents within an over-the-phone interpretation center. The role is focused on overseeing operations, maintaining service standards, and serving as a liaison between the center and cross-functional teams. This position is based in Santo Domingo and supports English-Spanish interpretation services.
Required Skills
- Interpretation
- Customer Service
- Leadership
- Performance Management
- Coaching
- Quality Assurance
- MS Office
- Communication
- Scheduling
- Multitasking
+2 more
Qualifications
- Bachelor's Degree (Preferred)
About TransPerfect
transperfect.comTransPerfect is the top choice for fast, high-quality translation management in over 200 languages, with 10,000+ native-speaking linguists for superior results.
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