Koniag Government Services, LLC
The Call Center Supervisor (Night Shift) leads a team of call center agents to ensure smooth daily operations and high-quality customer service for government clients in Nashville, Tennessee. This role involves coaching staff, monitoring performance metrics, handling escalations, and maintaining compliance with service level agreements. The supervisor collaborates with operations management to drive team performance and support continuous improvement initiatives.
Headquarters
Chantilly, Virginia, United States
Company Size
1001-5000 employees
Founded
1975
Koniag Government Services (KGS) is an Alaska Native–owned government contracting organization made up of multiple wholly owned subsidiaries that deliver enterprise solutions, professional services, and operations management to U.S. federal agencies. KGS leverages an agile employee and corporate culture to apply technical, professional, and operational expertise—particularly in support of defense and other mission-driven federal programs—to enable successful outcomes. Its offerings include scalable program support, systems and IT engineering, and managed operations tailored for complex government missions. KGS positions itself as a trusted partner with experience meeting federal acquisition, security, and compliance requirements.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Koniag Government Services, LLC didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role