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Call Center Supervisor at Inizio Engage - ApplyBlast

Call Center Supervisor

Inizio Engage

18 days ago

Remote

Full Time

Manager

0 applicants

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About this role

The Call Center Supervisor oversees call floor operations and directly manages a team of communicators to ensure service delivery meets or exceeds client goals. This role involves coaching staff, conducting performance evaluations, and maintaining compliance with HIPAA and other policies. The supervisor is also responsible for monitoring staffing levels, analyzing call metrics, and fostering a culture of operational excellence.

Responsibilities

Supervise call center staff and manage performance evaluations
Monitor inbound and outbound calls for compliance and quality
Analyze call metrics and develop contingency plans for coverage

Skills

Qualifications

Current RN licensePharmacist license

About Inizio Engage

inizioengage.com

Headquarters

Yardley, Pennsylvania, United States

Company Size

5001-10000 employees

Founded

2023

View Profile

Inizio Engage (formerly Ashfield Engage) is a global strategic, commercial and creative engagement partner specializing in healthcare. They work with life sciences and healthcare organizations to design and deliver commercial strategies, stakeholder and patient engagement, multichannel campaigns, and medical communications. By combining strategic consulting, creative content and data-driven insights, they implement digital and in-person programs that support product launches, commercial operations and long‑term brand growth worldwide.