Call Center Team Lead
Window Nation(1 month ago)
About this role
The Call Center Team Lead at Window Nation oversees the daily operations and success of a busy call center. The role focuses on guiding and supporting Call Center Agents to ensure goals and standards are consistently met. It emphasizes a leadership presence that models company values and fosters continuous growth and development among team members. The position is based in Warrensville Heights, OH within a culture that values inclusion and professional growth.
Required Skills
- Call Management
- Appointment Scheduling
- Performance Monitoring
- Lead Qualification
- Data Accuracy
- Escalation Management
- Process Implementation
- Team Development
- Training Delivery
- Microsoft Office
+8 more
Qualifications
- High School Diploma
- GED
About Window Nation
windownation.comCloudflare is a web infrastructure and security company that runs a global network to help websites, APIs, and applications deliver content faster and stay protected. Its products include a CDN, DDoS mitigation, web application firewall, managed DNS, SSL/TLS, load balancing, edge compute (Workers), and Zero Trust security services. Cloudflare serves organizations from small sites to large enterprises, emphasizing low-latency performance, resilience, and simple APIs and integrations. Customers choose it for broad global coverage, strong security features, and developer-friendly tools.
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