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Call Center Team Lead at Assembly Health - ApplyBlast

Call Center Team Lead

Assembly Health

4 days ago

Remote

Full Time

Manager

0 applicants

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About this role

The Call Center Team Lead is a full-time, non-exempt role responsible for managing patient calls, updating and billing insurance, and handling escalated issues from the offshore call center team. This position requires strong communication skills, medical billing experience, and the ability to work in a fast-paced environment while maintaining confidentiality and integrity. The role also involves educating offshore staff and assisting with various administrative tasks as directed by management.

Responsibilities

Answer patient calls and resolve account concerns
Update and bill insurance for patient accounts
Manage escalated calls and assist offshore staff

Skills

About Assembly Health

assembly.health

Headquarters

Washington, Illinois, United States

Company Size

201-500 employees

View Profile

Assembly Health is a tech-enabled revenue cycle management (RCM) partner that helps healthcare providers simplify billing and get paid more reliably. They combine RCM expertise, automation, and analytics to reduce denials, speed claims processing, and minimize administrative burden so clinicians can focus on care. Assembly supports coding, claims follow-up, patient billing, and compliance while providing transparent reporting to improve collections and cash flow.