Call Center Training Specialist
Monument Health(1 month ago)
About this role
The Healthcare Call Center Trainer at Monument Health supports the patient call center by designing and maintaining training programs to ensure staff provide compliant and patient-centered services. The role reports to the Call Center Manager and focuses on staff development, quality assurance, and alignment with organizational goals.
Required Skills
- Training Delivery
- Instructional Design
- E-Learning
- Call Auditing
- HIPAA Compliance
- Coaching
- Performance Tracking
- Mentoring
Qualifications
- High School Diploma/GED Equivalent
About Monument Health
monument.healthMonument Health is an integrated healthcare system in Western South Dakota and Eastern Wyoming. Our hospital serves greater Rapid City & the Black Hills.
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