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Call Center Training Specialist at Monument Health - ApplyBlast

Call Center Training Specialist

Monument Health

4 months ago

3.1 on Glassdoor

Rapid City, SD

Onsite

Full Time

Junior

0 applicants

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About this role

The Healthcare Call Center Trainer develops, delivers, and evaluates training programs for call center staff handling patient inquiries and scheduling. This role creates training materials focused on healthcare compliance, conducts quality audits, and coaches agents to ensure accurate and empathetic service. The trainer collaborates with management to align training with organizational goals while tracking performance metrics.

Responsibilities

Design and deliver new hire and ongoing training programs
Create and update training materials for healthcare compliance
Conduct quality audits of calls and coach staff performance
Ensure staff compliance with HIPAA and healthcare policies
Track performance metrics and adjust training programs

Skills

Qualifications

High School Diploma or GED

About Monument Health

monument.health

Headquarters

Rapid City, South Dakota, United States

Company Size

1001-5000 employees

Founded

1973

View Profile

Monument Health is an integrated healthcare system in Western South Dakota and Eastern Wyoming. Our hospital serves greater Rapid City & the Black Hills.