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Call Centre Agent at Probe Group - ApplyBlast

Call Centre Agent

Probe Group

27 days ago

Melbourne, Victoria, Australia

Onsite

Full Time

Junior

0 applicants

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About this role

As a Call Centre Agent, you will serve as the critical front line for a water utilities client, providing professional and empathetic support for high-volume inbound inquiries and outbound follow-up calls. The role involves resolving general inquiries, updating account information, and addressing complex billing issues while ensuring strict regulatory compliance. You will collaborate with a team to foster continuous learning and deliver exceptional customer service to build loyalty and retention.

Responsibilities

Manage and resolve general customer inquiries and billing issues
Process payments and manage direct debits and payment plans
Document customer interactions and retrieve data using CRM systems

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

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We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.