Call Centre - Customer Service Advisor

As a Customer Service Advisor in the Contact Centre, you will be the friendly voice helping customers with their Bupa health insurance policy enquiries, guiding them through coverage processes and confidently declining treatment requests when necessary. The role involves answering a variety of calls, keeping records up to date, and ensuring customers feel cared for while adhering to Financial Conduct Authority regulations. You will work in a busy office environment, adapting to change and building relationships with colleagues across the business.