Call Handling Analysts - HR Services

General Manufacturing(2 months ago)

HybridFull TimeJunior$62,233 - $83,796 (estimated)Human Resources

About this role

The Call Handling Analyst for HR Services at GM is responsible for managing and resolving People Services cases via calls and emails from various business units. This role acts as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring that HR-related inquiries are addressed promptly and accurately, while adhering to service quality and compliance standards.

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Required Skills

Call Handling
Case Management
Customer Service
HR Compliance

Qualifications

Bachelor’s Degree in Human Resources
Business Administration

About General Manufacturing

gm.com

General Motors is a global automotive company and the parent of Chevrolet, Buick, GMC and Cadillac, designing, engineering and manufacturing a full range of cars, trucks and SUVs. Beyond vehicles, GM provides connected and mobility services—such as OnStar and GM Energy—and invests in vehicle safety, autonomous driving and other advanced engineering. The company is pursuing electrification and sustainability through initiatives like its Journey to Zero Emissions while supporting communities and workforce development. For more than a century GM emphasizes quality, reliability and delivering a vehicle for every drive.

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