Call Quality Analyst – Xpert Assist (CPA/EA Required)
TaxAct(1 month ago)
About this role
A Call Quality Assurance Specialist - Xpert Assist at Taxwell supports TaxAct by ensuring high standards in customer service interactions for tax preparation customers. The role focuses on upholding evaluation standards and collaborating with teams to maintain and improve service quality. A CPA license or EA credential is required for this position.
Required Skills
- Quality Assurance
- Customer Care
- Call Monitoring
- Scoring Consistency
- QA Tools
- Feedback Delivery
- Trend Analysis
- Training Development
- Knowledge Base
- Microsoft Excel
+1 more
Qualifications
- CPA License
- EA Credential
About TaxAct
taxact.comFile your taxes online with confidence using TaxAct’s accurate solutions for individuals and businesses.
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