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Call Specialist - Contact Center (211) at The Opportunity Alliance - ApplyBlast

Call Specialist - Contact Center (211)

The Opportunity Alliance

3 months ago

South Portland, ME

Hybrid

Full Time

Junior

0 applicants

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About this role

A Call Specialist at 211 Maine provides confidential information and referral services to individuals seeking access to health and human services. The role involves receiving calls, texts, and emails to connect people with essential community resources while maintaining accurate documentation. Specialists must demonstrate empathetic care, informed problem-solving skills, and comfort with multiple platforms to meet program standards.

Responsibilities

Receive and respond to calls, texts, and emails from individuals in need
Connect clients with essential community health and human services
Maintain complete and accurate documentation for program standards
Provide empathetic care and informed problem-solving during interactions
Navigate multiple platforms to locate and refer appropriate resources

Skills

Qualifications

High School DiplomaCIRS Certification

About The Opportunity Alliance

opportunityalliance.org

Headquarters

Portland, Maine, United States

Company Size

201-500 employees

Founded

1965

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A Southern Maine nonprofit that helps people through crisis support, mental health and substance use care, family supports and early childhood education, community building, and access to basic needs.