4171430P
The Calypso L2 Technical Support role serves as the primary technical contact for Calypso incidents and service requests, handling triage, issue reproduction, and recovery steps to restore service within SLA. The position requires performing root-cause analysis, Java-level debugging, and database queries to resolve recurring issues and propose permanent fixes. This role involves coordinating with infrastructure teams, managing ITSM tickets, and participating in on-call rotations to ensure timely incident resolution and stakeholder communication.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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