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CAN Patient & Member Support Representative (Bilingual) | Agent de soutien aux patients et aux membres (Bilingue) at Teladoc Health, Inc. - ApplyBlast

CAN Patient & Member Support Representative (Bilingual) | Agent de soutien aux patients et aux membres (Bilingue)

Teladoc Health, Inc.

6 months ago

Remote

Full Time

Senior

0 applicants

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About this role

A Tier 1 Patient and Member Support Representative at Teladoc Health provides exceptional customer service to patients and members through a call center environment, managing inbound calls, emails, and chats to address inquiries, resolve issues, and coordinate queues. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

Responsibilities

Respond to inbound calls, emails, and chats from patients and members to provide accurate and timely information.
Assist with inquiries related to Teladoc Health services, including appointment scheduling, registration, eligibility checks, account management, and general support.
Demonstrate a thorough understanding of Teladoc Health services and provide program-specific information.
Direct patients and members to the appropriate teams when necessary.
Relay messages from healthcare facilities to the appropriate team members.

Skills

Qualifications

Minimum of 2 years college preferred3 – 5 years’ experience in a customer-oriented environment, preferably in healthcare or pharmaceutical industriesExperience in a call centre or support teamProficient in PC technology software programs such as Microsoft Word, Outlook, ExcelBi-lingual English and French

About Teladoc Health, Inc.

teladochealth.com

Headquarters

New York, New York, United States

Company Size

5001-10000 employees

View Profile

Teladoc Health is a leading virtual care and telehealth company that provides 24/7 access to doctors, mental health support, and specialty care for individuals and organizations. The company offers solutions for chronic condition management, primary care, and employee health benefits, serving health plans, employers, and hospitals and health systems. Teladoc Health connects patients and care providers across medical care, mental health, and condition management through its purpose-built technology platform.