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Canes Central Associate at University of Miami - ApplyBlast

Canes Central Associate

University of Miami

4 months ago

3.8 on Glassdoor

Coral Gables, FL

Onsite

Full Time

Junior

0 applicants

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About this role

The Canes Central Associate provides holistic, one-stop customer service and administrative support to students and various university constituents regarding registration, billing, financial aid, and the Cane Card. This role involves counseling on enrollment options, investigating cases, resolving inquiries across multiple student services, and collaborating with campus offices to ensure smooth operations. Employees will also assist with call center operations, host appointments, and maintain confidential records in compliance with privacy regulations.

Responsibilities

Counsel students on enrollment options and financial aid awards
Process documentation for registration, billing, and Cane Card services
Investigate cases and resolve inquiries across multiple student service areas
Collaborate with campus offices to eliminate roadblocks and deliver coordinated care
Maintain confidential student records in compliance with FERPA and GLBA

Skills

Qualifications

High School Diploma or equivalentMinimum 2 years of relevant experience

About University of Miami

miami.edu

Headquarters

Miami, Florida, United States

Company Size

1001-5000 employees

Founded

1952

View Profile

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.