Capability Specialist
AIA Insurance Lanka Limited(2 days ago)
About this role
AIA is seeking a Training Project Lead to develop and implement training strategies that enhance customer service capabilities across contact centers. The role involves designing blended learning solutions and driving continuous improvement initiatives to support business goals and improve customer satisfaction.
Required Skills
- TrainingDesign
- CustomerService
- ChangeManagement
- BlendedLearning
- PerformanceMetrics
- ProcessImprovement
- StakeholderManagement
- QualityAssurance
- RegulatoryCompliance
- DataAnalysis
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