Morgan Stanley
The Vice President, Capacity Planning & Analytics leads long-range workforce and resource planning for contact center operations while creating and implementing advanced analytics functions. This role develops forecasting, staffing, and capacity models to ensure optimal service levels, operational efficiency, and adherence to contractual obligations. The position partners with internal departments to translate complex data into actionable insights and drive strategic business decisions.
Headquarters
New York, New York, United States
Company Size
10001+ employees
Founded
1935
Morgan Stanley is a global leader in financial services, providing wealth management, investment banking, sales and trading, research, and investment management services to individuals, institutions, and governments. Founded in 1935, the firm helps clients raise, manage, and distribute capital to achieve their financial goals. Morgan Stanley operates across public and private markets with a workforce of more than 80,000 employees worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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