Capacity Planning Consultant
The Hartford(1 month ago)
About this role
The Capacity Planning Consultant builds and maintains comprehensive staffing models to determine long-term resource requirements for Operations service and call centers. The role analyzes workload, productivity, turnover, and growth to inform staffing projections and contributes to the annual operating plan and financial outlook. The position collaborates closely with Operations, Finance, HR and training partners to translate business processes and data into actionable staffing recommendations.
Required Skills
- Workforce Planning
- Capacity Modeling
- Forecasting
- Advanced Excel
- Data Analysis
- Stakeholder Management
- Scenario Analysis
- Benchmarking
- Resource Planning
- Communication
Qualifications
- Bachelor's Degree
About The Hartford
thehartford.comGet business, home and car insurance from The Hartford. Choose from a broad selection of business insurance coverages and design the right solution for your company. The Hartford offers AARP members great ways to save on car and home insurance, so get an insurance quote online today & start saving.
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