Care Coordination Center Representative

The Care Coordination Center Representative serves as the primary point of contact for patients, managing incoming calls, clinical inquiries, and administrative tasks within a centralized care coordination center. This role combines medical and nursing knowledge with high-level patient communication, telephone triage, scheduling, and prescription refill coordination to ensure timely and appropriate responses to patient needs. The position requires strong clinical judgment, proficiency with electronic medical records, and the ability to collaborate effectively with healthcare providers and staff.