Care Facilitator

The Care Facilitator serves as a patient advocate and first point of contact for the ChenMed family, managing clinic check-ins, administrative support, and scheduling for primary care physicians and specialists. This role involves verifying insurance, coordinating patient transportation, maintaining medical record confidentiality, and ensuring exceptional customer service throughout the patient journey. The position also includes documenting HEDIS needs, conducting follow-up communication, and supporting clinical staff with front-office operations.