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Care Navigator at Independent Health - ApplyBlast

Care Navigator

Independent Health

7 days ago

3.1 on Glassdoor

Buffalo, New York, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Care Navigator serves as the primary point of contact for member and provider inquiries, offering high-touch assistance with benefit questions, provider selection, and appointment scheduling. This role focuses on empathetic listening and creative problem-solving to help members navigate the healthcare system and overcome barriers to care. The position requires strong communication skills and the ability to manage multiple duties in a fast-paced environment.

Responsibilities

Serve as first point of contact for member and provider inquiries
Facilitate benefit utilization and appointment scheduling for members
Navigate healthcare systems to resolve complex claims and eligibility issues

Skills

About Independent Health

independenthealth.com

Headquarters

Buffalo, New York, United States

Company Size

1001-5000 employees

Founded

1980

View Profile

Independent Health has been dedicated to improving the health and well-being of Western New York for over 45 years. They offer Individual and Family plans, Medicare Advantage plans, and NY State sponsored plans including Medicaid, Child Health Plus, and the Essential Plan. Independent Health is known for its exceptional customer service through the RedShirt® Treatment and works alongside the Independent Health Foundation to support community health through awareness, prevention, and education programs.