Care Operations Manager

Deliveroo

10 hours ago

3.4 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

A Care Operations Manager at Deliveroo oversees daily contact centre operations, manages performance metrics, and drives strategic improvements to enhance customer satisfaction across multiple channels. The role involves collaboration with stakeholders, data analysis, and project leadership to continuously improve care quality.

Skills

About Deliveroo

deliveroo.co.uk

Industries

Technology

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.