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Care & Service Operations Lead at Careem - ApplyBlast

Care & Service Operations Lead

Careem

1 month ago

3.5 on Glassdoor

Lahore, Punjab, Pakistan

Hybrid

Full Time

Medior

0 applicants

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About this role

The Care & Service Operations Lead drives operational precision, vendor governance, and service quality across Careem's customer and Captain support ecosystem. This role involves holding end-to-end accountability for queue health, SLA performance, and CSAT integrity while serving as a bridge between Care Operations, Product, Tech, and external vendors. The position requires analyzing raw data to resolve operational anomalies and collaborating with cross-functional teams to automate workflows and enhance the overall journey experience.

Responsibilities

Query raw system data to investigate SLA breaches and operational anomalies
Own vendor accountability and execute independent audits to safeguard quality standards
Partner with Product and Tech to scope, test, and launch workflow automations

Skills

About Careem

careem.com

Headquarters

Dubai, Dubai, United Arab Emirates

Company Size

1001-5000 employees

Founded

2012

View Profile

Careem is a Dubai‑based "everything app" serving customers across the Middle East, North Africa and Pakistan, offering ride‑hailing, on‑demand deliveries and digital payment services. Founded in 2012 and now part of Uber, the platform provides rides, food and grocery delivery, courier/logistics, booking and a fintech wallet (Careem Pay) for consumers and businesses. Careem positions itself as a localized super‑app — combining driver and merchant networks, corporate mobility solutions and partner APIs — to simplify everyday city life in its markets.