Care Support Manager - Call Center

The Care Support Manager provides proactive leadership in a fast-paced call center environment, taking total ownership of queues, agent performance, and department-wide KPIs. This role leads the scheduling team to achieve productivity goals, enhances patient satisfaction, and serves as a coach and mentor for all team members. The position involves collaborating with Workforce Management, Training, Quality, and Transformation teams to drive success while maintaining compliance with healthcare standards.