Care Team Representative

The Care Team Representative provides excellent service and empathy to callers regarding claims for multiple lines of business, expediting the claims process and resolving issues with a one-call/one-person response. This entry-level role involves acting as the primary liaison for client accounts, educating customers on claim requirements and status, and accurately entering claim information into company systems. The position requires strong communication and organizational skills to support employees and customers in a fast-paced, hybrid work environment.