CASE MANAGEMENT SUPERVISOR

This role involves supervising a team of Benefits Opportunity Specialists to provide social services, financial planning, and employment assistance to individuals and families in need within New York City. The incumbent manages case reopens, audits, and statistical reporting while guiding staff through eligibility determinations for programs like SNAP and Medicaid. Key duties include resolving difficult cases, conducting interviews for housing needs, and ensuring compliance with city and state regulations to promote self-sufficiency.